Policies

Refunds & Exchanges:

Due to my products being one of a kind and handmade, I am unable to offer refunds or exchanges. ALL SALES ARE FINAL. NO CANCELLATIONS OF ANY KIND FOR ANY CIRCUMSTANCES. 

Damaged or Lost Packages:

I am not responsible for any damaged or lost packages due to carrier mishandling. Once the package is shipped, it is out of my control what happens to the package. Check tracking numbers frequently, which I send to the email you provide at checkout. Make sure someone is home/able to receive the package to limit the possibility of theft. 

If your tracking number does not update within 72 hours, complete a help request form on USPS Website. After 7 days of completing the form, if the tracking is still not updated you can submit a missing mail search request on USPS Website. 

https://www.usps.com/help/missing-mail.htm

Shipping Info

MAKE SURE YOUR ADDRESS IS CORRECT WHEN PURCHASING. 

I am not responsible for packages shipped back to me for insufficient address. If a package is returned to me, you will be asked to repay the shipping fee to ship back to the correct address. If you notice the address is wrong after ordering, you have 24 hours to email me the correct info before I print the label to be shipped. 

Please allow 1-3 business days for your order to be shipped. After orders are shipped, please allow an additional 2-7 business days for your package to arrive. For international orders, please allow an additional 1-4 weeks for your order to arrive. 

Mystery pendant & custom pendant orders are shipped 3-4 weeks after the order is placed. These are made to order pendants so take more time. Black Friday orders take up to 6 weeks to ship because they are made to order.

 I do not give refunds for shipping if multiple orders are placed. Each individual order will have a shipping cost. If you'd like to avoid paying multiple shipping costs, be sure to order all items you want at once.

Once you submit order, you automatically agree to all of my shop policies.